Refund Policy

1 Overview

ReviewFilter Global is a subscription-based SaaS platform. Because the platform provides immediate access to digital services — including SMS sending credits and real-time review management tools — our refund eligibility is limited to a defined window for first-time subscribers.

All payments are processed by our Merchant of Record (Paddle or LemonSqueezy). Refund transactions are executed through the same platform and may be subject to their processing terms.

By subscribing to any ReviewFilter Global plan, you acknowledge and agree to the terms of this Refund Policy.

2 7-Day Refund Eligibility

First-time subscribers are eligible for a full refund if all of the following conditions are met:

• The refund request is submitted within 7 calendar days of the initial subscription payment date
• You have sent 10 or fewer SMS review invitations in total since subscribing
• This is your first subscription to any ReviewFilter Global plan (not a renewal, upgrade, or re-subscription)
• Your account is in good standing and has not been suspended for policy violations

3 Non-Refundable Situations

Refunds will not be issued in any of the following situations:

• The 7-day refund window has expired
• More than 10 SMS invitations have been sent during the subscription period
• The request is for a subscription renewal (monthly billing cycle after the first)
• The account was suspended or terminated due to a violation of our Terms of Service
• The account was suspended for sending SMS to non-consenting recipients
• The user claims they were unaware of the subscription charge after receiving a payment confirmation email
• The user no longer wishes to use the service but remains within an active paid period
• Partial-month usage — we do not prorate refunds for unused days within a billing cycle

4 Plan Upgrades & Downgrades

4.1 Upgrades

When you upgrade to a higher-tier plan mid-cycle, you will be charged the prorated difference for the remainder of the billing period. Upgrade charges are non-refundable once the higher-tier features have been accessed.

4.2 Downgrades

Downgrades take effect at the start of the next billing cycle. No refund or credit is issued for the difference in plan price during the current cycle.

4.3 Plan changes and the 7-day window

Changing your plan does not reset or extend the 7-day refund eligibility window. The window applies only to your first subscription payment and is calculated from that date.

5 Cancellations

You may cancel your subscription at any time from your billing portal. Cancellation stops future billing but does not constitute a refund request for the current billing period.

• Upon cancellation, your account remains active until the end of the paid billing cycle
• You retain full access to your plan features until the cycle ends
• No further charges are made after cancellation is confirmed
• Cancelling within the 7-day window and meeting eligibility conditions qualifies you for a refund — you must submit a separate refund request (see Section 6)

6 How to Request a Refund

To submit a refund request, email us at hello@reviewfilterglobal.com with the subject line "Refund Request — [Your Account Email]" and include the following:

• Your full name and the email address used to register your account
• The date of your subscription payment (found in your payment confirmation email)
• The plan you subscribed to (Starter, Growth, or Agency)
• A brief reason for the refund request (optional but helpful)

We will verify your SMS usage and subscription date against our records. You do not need to provide screenshots — we can confirm eligibility from our system.

7 Processing & Timeline

Once your refund request is received and verified as eligible:

• We will confirm approval via email within 2 business days
• The refund is initiated through Paddle or LemonSqueezy (our Merchant of Record)
• Refunds typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer
• If we determine your request is ineligible, we will notify you with the specific reason within 2 business days

8 Exceptional Circumstances

We evaluate refund requests outside the standard 7-day window on a case-by-case basis only in the following situations:

• Platform outage: A verified, extended outage (48+ hours) that rendered the core platform unusable during your paid period
• Duplicate charge: You were charged twice for the same subscription period due to a billing error on our side
• Unauthorised charge: You did not authorise the subscription and have reported the matter promptly

General dissatisfaction, changing business needs, or failure to use the platform during the subscription period do not qualify as exceptional circumstances.

To raise an exceptional circumstance claim, contact us at hello@reviewfilterglobal.com with a clear description of the issue and any supporting evidence.

9 Contact

For refund requests or questions about this policy, reach us at: